Återbetalningspolicy
Returns
100 days to change your mind
Use the products properly. Wash the floor, wipe the mirror, put them through a real week. If you are not convinced, send them back.
A return guarantee you cannot actually use is worth nothing. Ours covers products you have genuinely used — that is the whole point of a 100-day trial.
How to return something
| What happens | |
|---|---|
| 1 | Email info@swindo.eu with your order number and what you want to send back. |
| 2 | We reply within 24 hours on working days with the right return address for your country. |
| 3 | Pack it up and send it with a tracked service. Keep your proof of postage. |
| 4 | We refund you within 10 working days of the parcel reaching us. |
Please wait for our reply before sending anything. Parcels that turn up unannounced, or at the wrong address, get delayed — and we cannot refund what never reaches us.
Who pays the return postage
You do, if you simply changed your mind. The cost depends on your country and the carrier you pick.
We do, whenever the fault is ours — the item arrived damaged or defective, we sent the wrong thing, or it is not what the product page described. In those cases you also get the original shipping cost back.
Your refund
Refunds go back to the card or account you paid with, within 10 working days of your return arriving. Your bank then needs another few days to post it. We email you the moment it leaves our side.
You always get the price of the returned product back. Original shipping is refunded when the fault was ours, or when you return a whole order inside the statutory 14-day cancellation period.
What we cannot take back
Almost everything can come back. The exceptions are personalised or made-to-order items, sealed hygiene products where the seal is broken, gift cards, and anything marked final sale on its product page. If an item in one of these categories arrives faulty, that is a different matter — we will always put it right.
Something arrived damaged?
Email us within 14 days with your order number and a photo of the item and the packaging. We replace it or refund you in full, including all shipping, and we pay for the return. No return postage, no argument.
Want a different size instead?
The quickest route is to return what you have for a refund and order the replacement straight away, so you are not waiting for one parcel to travel back before the next goes out. Prefer a straight swap? Say so when you contact us and we will arrange it if we have the stock.
Changed your mind before it ships?
Email us as soon as you can with your order number. If the parcel has not been packed yet we cancel it and refund you in full — nothing to send back.
Ready to start a return? Email info@swindo.eu with your order number. We reply within 24 hours on working days.
Your statutory 14-day right of withdrawal applies in addition to this promise and is unaffected by it. Full return terms — conditions, deductions, exclusions and how the statutory right works — are set out in our Terms of Service.