Frequently Asked Questions
Order
How do I place an order?
How do I place an order?
To place an order, simply browse our products, select the item you wish to purchase, and add it to your shopping cart. When you are ready to complete your purchase, click on the shopping cart and fill in your personal information, such as your name, email address, and delivery address. Then, select your preferred payment method and provide the necessary information to complete the payment. Finally, click "Complete Order" to finalize your purchase.
Can I change or cancel my order?
Can I change or cancel my order?
Orders can only be changed or cancelled within 24 hours if they have not yet been shipped. After this period, please see our returns and refunds policy for information on how to return unwanted items. Contact our customer service team for assistance with changing your order.
365-day guarantee
365-day guarantee
If you wish to use your warranty, the product must:
Make sure the item is in the same condition as when it was delivered.
- For the return to be accepted: The product must be unused, with all original packaging and labels intact. Ensure the product is properly packaged in its original packaging. Don't forget to include all accessories that came with the delivery.
Send an email to info@swindo.eu with your order number and the subject: Warranty
Delivery
Track your package.
Track your package.
The processing time is usually 1–2 days.
Track your order here.
When your products are shipped, you will receive a shipping confirmation email as soon as the goods leave our warehouse. The shipping confirmation will contain a link to the shipping company's website where you can track your package.
What is your last order time for the day?
What is your last order time for the day?
Orders placed before 2 PM (EST) on weekdays (Monday–Friday) are usually processed the same day. Orders placed after this time will be processed the next business day.
How long does delivery take?
How long does delivery take?
Our estimated delivery time, including handling and shipping, is approximately 4–9 business days. Orders are normally shipped within 0–2 business days.
Returning
How do I return it?
How do I return it?
To receive a return label, please email us at: info@swindo.se
Subject: Your order number + RETURN
Description: Which products it applies to + Reason for return
After that, you will receive a return label sent by email.
Write the assigned RA number clearly on the outside of the package to ensure correct handling of the return.
The processing time for returns can take up to 10 business days.
The return is paid for and sent by the customer.
How do I make a complaint about a product?
How do I make a complaint about a product?
To make a claim for a damaged product, please contact us by:
info@swindo.eu
Your order number
Send a picture of any visible damage. If the damage is not visible, attach a video or describe the damage in text.
Returns of goods are free of charge when the shipping label is issued by Swindo.
What is your return policy?
What is your return policy?
We offer a 90-day open purchase policy. Items must be unworn, in their original packaging, and with all tags intact. Return shipping is the customer's responsibility, and return shipping costs will apply unless the item is defective or incorrect. For full terms and conditions, please see our return and refund policy.
How long does it take to get a refund?
How long does it take to get a refund?
Once we have received and inspected the return, the refund will be processed within 10 business days to your original payment method.
What happens if I receive a defective or incorrect item?
What happens if I receive a defective or incorrect item?
If you receive a defective or incorrect item, please contact us immediately with details and pictures. We will arrange a replacement or a full refund, including shipping costs.
Payment
What payment methods do you accept?
What payment methods do you accept?
We offer several secure payment options for your convenience.
Accepted payment methods:
Klarna
Fast and secure checkout with Klarna.
Credit and debit cards:
We accept the following major cards:
Visa
Mastercard
American Express
Maestro
Digital wallets:
For quick and easy payments, you can also use:
Apple Pay
Google Pay
PayPal
Klarna (pay later or in installments )
Is my payment information secure?
Is my payment information secure?
Yes, your payment information is processed securely. We use Klarna and other trusted payment methods that meet the highest security standards, ensuring that your data is encrypted and protected throughout the entire transaction.