Contact us
For the quickest help, we recommend that you use the form below.
Whether you need guidance before a purchase, have questions about your order, a complaint, or something else – we are here to help you!
Frequently Asked Questions
Track your package.
Track your package.
The processing time is usually 1–2 days.
When your products are shipped, you will receive a shipping confirmation email as soon as the goods leave our warehouse. The shipping confirmation will contain a link to the shipping company's website where you can track your package.
How do I return it?
How do I return it?
To receive a return label, please email us at: info@swindo.se
Subject: Your order number + RETURN
Description: Which products it applies to + Reason for return
After that, you will receive a return label sent by email.
Write the assigned RA number clearly on the outside of the package to ensure correct handling of the return.
The processing time for returns can take up to 10 business days.
The return is paid for and sent by the customer.
How do I make a complaint about a product?
How do I make a complaint about a product?
To make a claim for a damaged product, please contact us by:
info@swindo.eu
Your order number
Send a picture of any visible damage. If the damage is not visible, attach a video or describe the damage in text.
Returns of goods are free of charge when the shipping label is issued by Swindo.
365-day guarantee
365-day guarantee
If you wish to use your warranty, the product must:
Make sure the item is in the same condition as when it was delivered.
- For the return to be accepted: The product must be unused, with all original packaging and labels intact. Ensure the product is properly packaged in its original packaging. Don't forget to include all accessories that came with the delivery.
Send an email to info@swindo.eu with your order number and the subject: Warranty
Contact us
For the quickest help.
We recommend that you contact us directly via email at info@swindo.eu .
Whether you need guidance before a purchase, have questions about your order, want to submit a complaint, or something else – we are here to help you!
We always try to respond within 24 hours , but during particularly busy periods, the response time may be up to 48 hours .
Contact us directly
Additional information:
📧 Email: info@swindo.eu
🕒 Customer service opening hours:
Monday – Friday: 08:00 – 18:00
Information about the chat function:
We would like to inform you that we are currently not offering live chat on our website.
However, we are actively working on implementing this feature to improve the customer experience.
In the meantime, you are welcome to contact us via email or phone.
For business customers (B2B):
Are you interested in corporate solutions, larger orders, or collaboration?
Please feel free to contact us for more information.