Questions? We're listening
Before contacting our customer service, check if you find your answer below:
If you want to use your warranty, the product must meet the following conditions:
Make sure the product is in the same condition as when it was delivered.
– To approve a return, the product must be unused, with all original packaging and labels intact. Ensure the product is properly packed in its original packaging. Don’t forget to include all accessories that came with the delivery.
Send an email to info@frostfootwear.com with your order number and the subject line:
Return
Orders can only be changed or canceled within 24 hours, provided they have not yet been shipped.
After this period, please refer to our return and refund policy for information on how to return unwanted products.
Feel free to contact our customer service if you need help changing your order.
Shipping & Returns
The processing time is usually 1–2 business days.
When your products are shipped, you will receive a shipping confirmation email as soon as the items leave our warehouse. The email contains a link to the carrier’s website where you can follow your package.
Standard shipping takes 4–9 days
Processing time is 1–2 days.
Free shipping on orders over 40£
Send an email to info@swindo.se to receive a return label.
Subject line: Your order number + RETURN
You will then receive a return label sent to your email. Clearly write the order number on the outside of the package to ensure proper handling of the return.
The processing time for returns is up to 10 business days. Return shipping is paid by the customer.
Once we have received and inspected the return, the refund will be processed within 10 business days to the original payment method.
Don't forget the subject line
ORDER NUMBER + SUBJECT