Customer Service
For the fastest help, we recommend that you use the screen below.
Whether you need guidance before a purchase, have questions about your order, a complaint or something else – we are here to help you!
Common inquiries
Track your package.
Track your package.
Processing time is usually 1-2 days.
When your products are shipped – you will receive a shipping confirmation via email as soon as the items leave our warehouse. In the shipping confirmation, you will find a tracking number on the package's website where you can track the package's journey.
How do I return?
How do I return?
To get a return label, please send us an email at: info@swindo.se
Subject: Your order number + RETURN
Description: Which products it applies to + Reason for return
Then you will receive a return label sent via email.
Write the assigned RA number clearly on the outside of the package to ensure correct handling of the return.
Processing time for returns can take up to 10 business days.
Returns are paid and sent at...
How do I complain about an item?
How do I complain about an item?
For complaints about a defective product, contact us at:
Your order number
Send a picture of visible damage. If the damage is not visible, attach a video describing the damage in text.
Complaint of items is freight-free where the freight label is issued by Swindo.
365 days guarantee
365 days guarantee
If you wish to use your guarantee, the product must:
Ensure that the item is in the same condition as upon delivery.
– For the return to be approved: The product must be unused, with all original packaging and all labels intact. Please ensure that the product is properly packed in its original packaging. Do not forget to include all accessories that came with the delivery.
Send an email to info@swindo.eu with order number and title: Guarantee
Contact us
For fastest help
We recommend that you contact us directly via email at info@swindo.eu.
Whether you need guidance before a purchase, have questions about your order, wish to submit a complaint, or something else – we are here to help you!
We try to respond within 24 hours, but during particularly busy periods, response times can be up to 48 hours.
Contact us directly
Additional information:
📧 E-mail: info@swindo.eu
🕐 Customer service opening hours:
Monday – Friday: 08:00 – 18:00
Information about chat function:
We wish to inform you that we do not currently offer live chat on our website.
We are actively working on implementing this feature to improve the customer experience.
Until then, you are welcome to contact us via email or phone.
For business customers (B2B):
Are you interested in business solutions, bulk orders, or collaboration?
Feel free to contact us for more information.